Frequently Asked Questions (FAQ)

University of Michigan Testing

How will I be notified about my test results ?


LynxDx will contact you via phone or email with an access link. The link will direct you to a page with information regarding your results. The link will expire once it is used. You can also use your LynxDx login to access your results in your patient profile.




How do I see my results ?


Use the provided link to access your test results. If the link that was provided to you does not work, simply request a new link. With your LynxDx login, you can access your previous and current results through your patient profile.




How can I share my results ?


By creating a LynxDX account, you will be able to download your results as a PDF file and share them via email, text, or fax.




When does the results link expire?


The link expires after you view your results, or after 48 hours of inactivity. You can always request a new link to access the results from the same test.




What format is my date of birth supposed to be in?


Your date of birth needs to be in the following format: MM-DD-YYYY




What happens if I accidentally entered the wrong date of birth?


Be sure to input the correct information. In case of mistakenly entered values, you can reach out to our support team, discussed in the next question.




Who can I contact if I’m having issues?


If you registered for testing through the University of Michigan, email covid19sampling@umich.edu If you registered for testing through LynxDx, email covid19support@lynxdx.com




I received the wrong test results. What do I do?


Email us at covid19support@lynxdx.com in order to reach LynxDx customer support. Please do not look at or share any information that pertains to another individual’s results.




What do the various test determinations mean?


Your test determination will be either Negative, Positive, Indeterminate, or Invalid Sample. They are defined below: Negative: The test detected no evidence that you were infected with the SARS-CoV-2 virus. Continue to follow CDC guidelines of mask-wearing, social distancing, and handwashing, to contain the spread of the virus. Positive: The test detected the presence of SARS-CoV-2 virus in your sample. Follow up with your primary physician and follow CDC guidelines. Indeterminate: The test produced a result which could not be confidently classified as negative or positive. Email covid19support@lynxdx.com to recollect a sample at your earliest convenience. Invalid Sample: We were unable to process your sample successfully in the laboratory. Email covid19support@lynxdx.com to recollect a sample at your earliest convenience. If, at any time, you experience chest pain, shortness of breath, difficulty breathing, or vomiting that is ongoing, please call 911 or go to your nearest Emergency Room.




What happens when I am tested more than once?


LynxDx will automatically be notified when the same patient information, such as first name, last name, and date of birth gets fed into our system. You will receive a text message with a new link to view your results within the next 48 hours.




Can I reuse the same link I received from my first test to access the results for my second test?


Each test is associated with its own access link. There is also an account-based system that allows patients to access results from previous tests, without having to generate temporary links.




Can I access this link from any device?


Although you may be able to access the link from any device, there are fully compatible platforms we fully recommend and support: iOS devices such as iPhones and iPads running the most updated iOS version, Android devices running the most updated version, and desktop and laptop computers running any operating system.




How long after sending LynxDx a support inquiry will I hear back?


LynxDx offers an efficient and reliable turnaround time for delivering test results. For any questions or concerns, see the above question “Who can I contact if I’m having issues?” We aim to respond within 2-4 business days.




How do I refer a friend to be tested with LynxDx?


The most effective way to refer a friend and ensure they get tested, is to drive them to a physical LynxDx location. We are currently working on a method to have any individual sign up for LynxDx testing, but we have no timeline on when that will become available.




It has been more than 5 days since I tested and I haven't received my results.


First, check your email spam folder, as well as recent text messages for any notifications from LynxDx. If you are unable to find results after searching those areas, please use our contact form and be prepared to provide the following information: First, Last name Date of birth Email address Testing location and date Sample ID Description of the issue that you are experiencing




Are my results printable?


The results you receive are in the form of a PDF. If you are using a mobile device, you can screenshot your results and send them via text. If you use your login credentials, you can download the PDF from a desktop/laptop computer and print them.




Is my information secure?


Yes. LynxDx is a biotechnology company that has currently refocused its efforts from prostate cancer diagnostics to COVID-19 testing. We follow or exceed industry best practices to ensure the safety and privacy of all our patients, and are fully compliant with HIPAA guidelines. Accordingly, we meet all security standards, privacy practices, and access control standards prescribed by federal and state law.




Who can I contact if I have further questions?


Email us at covid19support@lynxdx.com. We do not currently offer telephone support.​​​​​​​




Which web browsers are supported for viewing results?


We recommend viewing results with the following web browsers: Google Chrome for Windows, Mac, iOS & Android, Firefox for Windows and Mac, and Safari for iOS




Is LynxDx hiring?


Yes, we are actively seeking new team members to scale our operation. Looking to make an impact on diagnostics technology, public health, and more? Email us at info@lynxdx.com to inquire about opportunities.





Community Drive-Thru Testing

Am I required to pre-register?


Yes, pre-registration is required. You may do so at https://lynxdx.health/register 🆔You will need your driver’s license or state-issued ID card. ⚠️ Pre-registration ensures you are in our system; it does not guarantee a reserved spot in line. If you arrive after the line closes for the day (which is 30 minutes prior to closing), you will not be able to join the line. Please note this if you are traveling a long distance to visit the drive-thru site.




Am I required to schedule my testing at a certain date and time?


Yes. In order to manage our high volume, we now require individuals to select a date and time slot in advance.




What are the operating hours of the drive-thru site?


Monday, Wednesday, Friday: 8 am - 1 pm Tuesday, Thursday: 3 pm - 7 pm 🦃 The site will be closed for Thanksgiving on Thursday, November 26 and Friday, November 27. ⚠️ Due to higher than expected demand, you are likely to experience long wait times in line. Please note that we will not allow people to join the line 30 minutes prior to closing time. Pre-registration alone does not guarantee a spot in line. You must also select a date and time slot in advance. Please note this if you are traveling a long distance to visit the drive-thru site.




Where is the drive-thru site located?


The address is 648 S Wagner Rd, Ann Arbor, MI 48103. More specifically, it is located in the parking lot of the 2|42 Community Church.




I registered but no longer require testing; do I have to notify LynxDx?


Please cancel your date and time slot selection if you will no longer visit the drive-thru site.




Do I need to have symptoms to get tested?


No, symptoms are not required to get tested. Both symptomatic and asymptomatic persons may get tested.




How will the test be paid for?


For those with health insurance, all types of health insurance are accepted. There should be no out-of-pocket fees for individuals needing testing. Uninsured individuals will not be turned away. Federal funding has been allocated to cover these tests. If you are uninsured, testing staff will ask for your social security number to verify that you do not have insurance. Please reach out to us if you are uninsured and receive a bill.




How are samples collected?


We are utilizing an easy and quick saliva-based self-collection method that is entirely contactless.




How does the drive-thru site work?


You arrive in your vehicle at the date and time you selected, greet the registration staff who will verify your identity and registration, then you are provided with a self-collection kit, you roll up your window, perform the saliva self-collection, place it back in the bag, and then on your way out of the drive-thru, you cast your sample into a collection bin. You can view step-by-step instructions along with pictures in our collection guide found at:: https://www.lynxdx.com/covidtestinstructions. ⚠️ Do not eat or drink 20 minutes prior to self-collection of your saliva sample.




How will I receive my test results?


LynxDx will report results directly to you via email and text. The notification will include an access link that directs you to a page with your results and additional information. The link will expire once it is used. If you would like to re-access your results, you can request a new link be sent. You can also create an account and use your LynxDx login to access your results in your patient profile.




How long will it take to receive my test results?


It will take up to 48 hours for results to be returned to you.




When does my test result link expire?


The link expires after you view your results, or after 48 hours of inactivity. You can request a new link to access the results from the same test multiple times.




How can I share my test results?


By creating a LynxDx account, you will be able to download your results as a PDF file and share them via email, text, print, or fax. If you are using a mobile device, you can screenshot your results and send them in that format.




What type of test is this?


The diagnostic method used is a qPCR test detecting the presence of virus. This is not an antigen test. This is not an antibody/serology test, and does not detect the presence of antibodies or history of infection.




Can you talk more about the accuracy of the test?


Our test has been validated to have >99% specificity and >95% sensitivity. This means there is less than a 1% chance of having a false positive result, and less than a 5% chance of a negative test result despite being infected with COVID-19. This false negative rate can be attributed to biological hurdles and not issues with the test itself, as early in infection the presence of virus is small and potentially undetectable. Therefore, if you have a negative test and have high suspicion of COVID-19 infection, you may want to discuss further with a healthcare provider and potentially consider restesting at a later date.




What do the various test determinations mean?


Your test determination will be either Negative, Positive, Indeterminate, or Invalid Sample. They are defined below: Negative: The test detected no evidence that you were infected with the SARS-CoV-2 virus. Continue to follow CDC guidelines of mask-wearing, social distancing, and handwashing, to contain the spread of the virus. Positive: The test detected the presence of SARS-CoV-2 virus in your sample. Follow up with your primary physician and follow CDC guidelines. Indeterminate: The test produced a result which could not be confidently classified as negative or positive. Email covid19support@lynxdx.com to recollect a sample at your earliest convenience. Invalid Sample: We were unable to process your sample successfully in the laboratory. Email covid19support@lynxdx.com to recollect a sample at your earliest convenience. If, at any time, you experience chest pain, shortness of breath, difficulty breathing, or vomiting that is ongoing, please call 911 or go to your nearest Emergency Room.




What happens when I am tested more than once?


LynxDx will be automatically notified when the same patient information, such as first name, last name, and DOB is entered into our system. You will receive an email and text message with a new link to view your results within a short period of time.




Can I reuse the same link I received from my first test to access the results for my second test?


Each test is associated with its own access link. There is also an account-based system that allows patients to access results from previous tests, without having to generate temporary links.




Can I access this link from any device?


Although you may be able to access the link from any device, there are fully compatible platforms we fully recommend and support: iOS devices such as iPhones and iPads running the most updated iOS version, Android devices running the most updated version, and desktop and laptop computers running any operating system.




Is my information secure?


Yes. LynxDx is a biotechnology company that has currently refocused its efforts from prostate cancer diagnostics to COVID-19 testing. We follow or exceed industry best practices to ensure the safety and privacy of all our patients, and are fully compliant with HIPAA guidelines. Accordingly, we meet all security standards, privacy practices, and access control standards prescribed by federal and state law.




It has been more than 5 days since I tested and I haven't received my results?


First, check your email spam folder, as well as recent text messages for any notifications from LynxDx. If you are unable to find results after searching those areas, please use our contact form and be prepared to provide the following information. First, Last name Date of birth Email address Testing location and date Appointment ID Sample ID Description of the issue that you are experiencing.




Who can I contact if I have further questions?


Email us at covid19support@lynxdx.com. We do not currently offer telephone support.




Which web browsers are supported for viewing test results?


We recommend viewing results with the following web browsers: Google Chrome for Windows, Mac, iOS & Android, Firefox for Windows and Mac, and Safari for iOS




What is LynxDx’s testing relationship with the University of Michigan?


LynxDx is officially partnered with the University of Michigan to provide testing for its affiliates. As of November 2020, over 100,000 tests have been conducted for the University of Michigan, in partnership with the University’s COVID-19 Community Sampling and Tracking Program (CSTP).




Is LynxDx hiring?


Yes, we are actively seeking new team members to scale our operation. Looking to make an impact on diagnostics technology, public health, and more? Email us at info@lynxdx.com to inquire about opportunities.




Who can get tested?


Testing is open to all Michigan residents. You do not need to have symptoms to get tested. You do not need a doctor’s note or order to get tested.




What is LynxDx?


LynxDx is a privately held diagnostics company headquartered in Ann Arbor, which spun out of the University of Michigan. LynxDx currently operates a high-complexity molecular diagnostics laboratory, and is focused on commercializing diagnostic tools, including a qPCR assay for COVID-19 and a urine assay to aid in diagnosing prostate cancer (MyProstateScore).




I arrived prior to closing time but was still turned away. Why?


Due to higher than expected demand, we are currently not allowing cars to enter the drive-thru line 30 minutes prior to closing. ⚠️ Pre-registration ensures you are in our system; it does not guarantee a spot in line. Please note this if you are traveling a long distance to visit the drive-thru site. If you arrive after the line closes, but are already pre-registered, you can come back another time without needing to re-register. Simply make sure you pick another date and time slot through the appropriate link.





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